Help
Answers to common questions about booking with us. To look at a booking you have made, use Manage booking.
Contact us
Support: +44 7704 809780, Mon to Fri, 9am to 6pm UK time
Have your booking reference ready when you call.
Booking and payment
Is the price I see the price I pay?
Every price is for your whole party and includes all taxes and mandatory fees. Before you pay we check the fare with the airline. If the airline has changed the price, we show you the new total before anything is charged, and you decide whether to continue.
How do I pay?
You pay on our payment provider's secure page (myPOS). You enter your card details there, not on our site.
When is my booking confirmed?
Only after the payment is approved and the airline confirms your booking. The page after payment tells you which step your booking is at. E-tickets follow once the airline has confirmed.
What happens if the airline cannot confirm my booking?
Your payment is refunded in full to the card you paid with. Your bank decides how soon it shows on your statement.
Baggage
What baggage is included in my fare?
Each result and the fare details show what the airline includes: a personal item, a cabin bag and checked bags. Where the airline does not say, we show “not shown by airline” rather than guess.
I searched with checked bags. Are they in the price?
Only if the fare includes them. When a fare does not include the checked bags you asked for, we tell you on the results and again before you pay.
Changes and cancellations
Can I change or cancel my flight?
It depends on the fare. The fare details on the results and the review step before you pay show whether changes and cancellations are allowed, and the fee where the airline gives one.
How do I ask for a change or cancellation?
Contact our support team and quote your booking reference.
Manage your booking
How do I find my booking?
Go to Manage booking and enter the booking reference from your confirmation (it looks like UTU-2026-AB3CD or UTH-2026-AB3CD) and the email address you used when booking.
If you booked while signed in, the booking is also under My bookings in your account.
Can I print or share my itinerary?
Yes. Your booking page has a Print itinerary button and, once you have paid, a link to share a summary of the trip.
Privacy and your data
Which personal details do you ask for?
The traveller details the airline needs to ticket your flight, and an email address and phone number so the airline and we can tell you about changes to your flight. Saved travellers keep names, dates of birth and genders only, never passport details.
How do I download or delete my data?
Sign in and go to Privacy and data. You can download a copy of your data or delete your account there. We keep booking and payment records, without your personal details, for tax, accounting and dispute purposes.
How we sort results
By default, results are sorted by Best: a balance of total price (60%), journey time (30%) and number of stops (10%). No airline or commission affects the order.
Cheapest orders by total price, lowest first. Fastest orders by total journey time, outbound plus return. There are no sponsored results.